[freeside-users] The FreeSide experience

[Sameh Fakoua]

I'm very wondering about your experience in freeside, please accept my
comment, and frankly speaking, how can we use a billing system doesn't
support basic features? such:
1- Allowing users to change their information (name, address ...)
2- Allowing users to upgrade to another package
3- Prepaid cards are just money! you can't assign a prepaid card to a
package, maybe you will say, why don't you use registration card? simply
it's not working, even I tried to solve it, but if the user enters a wrong
reg_code, it will select all the packages!
4- export to Apache, and web services are not working!, so you need to write
your own export script.
5- doesn't support schedule suspend for exports, for example, when the dial
up package expires or suspends I want to remain the email accessible during
3 months after the suspension! not supported!
and lots of limitations!

Thank you for your understanding

Sincerely,
Sameh

On 2/7/06, Bowen, Peter <pbowen at corp.untd.com> wrote:
>
> Stu,
>         We just finished migrating our 150K+ customers and it runs like
> a champ.  We were also using a kludgy system and the support load has
> gone down considerably after the migration.  Additionally we added a ton
> of stuff that we needed for our business and the API is really easy to
> work with.  Anything in the API can be done programmatically and the
> data model is clear and easy to understand.  Finally, Ivan is helpful
> and easy to work with as long as you don't contribute broken code...
> (maybe a little too much information on that last one)  Anyway, I
> recommend it completely and I would bet my job on it... oh wait... I did
> bet my job on it. :)  I know that it's a hard sell to switch from a
> system that appears to be doing a good job - with this one it's
> transparent enough to know for sure if it's working.  Good luck.
>
> -Peter
>
> -----Original Message-----
> From: freeside-users-bounces at sisd.com
> [mailto:freeside-users-bounces at sisd.com] On Behalf Of Stuart Craig
> Sent: Monday, February 06, 2006 3:06 PM
> To: Freeside users mailing list
> Subject: [freeside-users] The FreeSide experience
>
> The ISP I work for, SpiritOne, is in desperate need of a billing system.
>
>     We've been in business for 10 years, and we do have a legacy billing
>
> system, but... well, it's a scary kludge, IMHO.  Those of us who would
> support and use a new billing system are interested in implementing
> FreeSide.  We're still working on selling this concept to the owner of
> the company though.  One of the points that he's been very insistent
> about is that he really wants to hear from some existing FreeSide users
> about their experience with the software.
>
> Ivan did supply us with a short list of references, but only one of them
>
> replied to our queries.  Can anybody else help us out?  We're not
> looking for an in-depth analysis, just a paragrah or two talking about
> the good and bad points of FreeSide.
>
> FreeSide seems to be a good fit to our existing infrastructure.  All of
> our servers are running RedHat or Fedora Linux and we've already got a
> lot of administrative tools implemented in perl.  We have two
> experienced perl programmers, as well as another web designer on staff.
>
> Thanks,
>   - Stu
>
> --
> Stuart Craig <scraig at spiritone.com>
> Technical Director for SpiritOne
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