[freeside-users] RT install failure

[Bowen, Peter]

Yeah, we're not a 'fully' supported install either.  We self-installed,
and while I know the system pretty much inside and out, I've still
introduced my share of bugs.  I'm still on the hook to pay for fixing
the things that we've screwed up -BUT- there is something nice about
being able to call for help if something goes really wrong.

-Peter

-----Original Message-----
From: freeside-users-bounces at sisd.com
[mailto:freeside-users-bounces at sisd.com] On Behalf Of Gerald V.
Livingston II
Sent: Friday, August 25, 2006 6:48 PM
To: freeside-users at sisd.com
Subject: Re: [freeside-users] RT install failure

I'll never be able to talk him off of the cash for a fully supported
install -- not even now that the pre-built appliances *WITH* install
cost
about the same as a remote install on our own hardware. 

It would be nice to free up another server to put on the "spares" shelf.


The legacy system 'yakked' and *pretended* to collect about $12,000
worth
of orders that it never actually charged the customers cards for. It was
issuing credits from some phantom account with a big credit balance that
we
still haven't located. It did this slowly, over a period of 5 or 6
months.
By the time it was caught we were only able to recover about $9 or $10K
of
the lost revenue and have been dealing with "Why did I get charged 3
times
this month?" support calls for 2 weeks now. It's still doing it but we
know
what to watch for so the failed charges can be re-run immediately. It at
least doubles the billing run time though.

Gerald

On Fri, 25 Aug 2006 17:11:50 -0700 "Bowen, Peter" <pbowen at corp.untd.com>
wrote:

> Lol- You know the same darn thing happened to me (legacy - no
support).
> I get much better support now.  The support for self installs is not
as
> comprehensive as for Ivan installs, but still worth it. :). Welcome
aboard.

> 
> -Peter
> 
> 
>  -----Original Message-----
> From: 	Gerald V. Livingston II
[mailto:gerald.freeside at sysmatrix.net]
> Sent:	Friday, August 25, 2006 03:56 PM Pacific Standard Time
> To:	Freeside users mailing list; ivan-freeside at sisd.com
> Subject:	Re: [freeside-users] RT install failure
> 
> Thank you. I re-ran it and dug back up through the screen output.
"failed
> to connect to database as user freeside" during the create phase.
> 
> Turns out it's Debian's default postgresql security settings only
allow one
> to connect as the current UID. Eg. "root" cannot do a "psql -U
freeside
> ..." and hope to have it work without tweaking the postgresql config.
> 
> I've got the basic freeside install done (again). Before I start
adding
> customers should I wipe it out and use backports to install PostgreSQL
8.x
> and start from scratch again? The current version installed by Sarge
is
> 7.4.x
> 
> Looks like the boss is actually going to allow me time to get this
working
> now (after 3+ years). The legacy billing system barfed more than once
over
> the last couple of billing cycles and there is no longer any support
for
> it.
> 
> Thanks again,
> 
> Gerald


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