[freeside-users] Having problems after install
sales at michianawireless.com
sales at michianawireless.com
Fri Sep 9 18:49:06 PDT 2005
Hello,
Not sure why but I did not get any mail from the list today so I pulled this
from the archive and resubscribed but it says I am subscribed. Is there a
problem with the list?
Anyhow, I replaced quite a few variable in handler.pl that were not being
filled. All these variables were defined in the makefile but some reason
were not passed. So I hard coded the RT_ENABLED, Document ROOT, etc and so
far it started the server.
However this as you say may fix this, but may have other issues if things
are not working this far down.
Will see and update afterwords.
Thanks,
John
I'm not using the latest - but it looks like the directives didn't get
Processed. If you're using RT you can replace the %%%RT_ENABLED%%% with
1 (0 if you're not using it) and that will fix THIS occurrence, but
There may be other places where things are not working. Which
handler.pl did you copy and which template system are you using? (Mason
vs. ASP?)
-Peter
> -----Original Message-----
> From: freeside-users-bounces at sisd.com [mailto:freeside-users-
> bounces at sisd.com] On Behalf Of sales at michianawireless.com
> Sent: Friday, September 09, 2005 1:12 AM
> To: 'Freeside users mailing list'
> Subject: RE: [freeside-users] Having problems after install
>
> I ended up scrapping the last install and did a fresh install using fedora
> 4. Everything compiled fine but when I try to load apache it crashes and
> leaves the following in the error log:
>
> Operator or semicolon missing before %RT_ENABLED at
> /usr/local/etc/freeside/handler.pl line 41.
> Ambiguous use of % resolved as operator % at
> /usr/local/etc/freeside/handler.pl line 41.
> Operator or semicolon missing before %RT_ENABLED at
> /usr/local/etc/freeside/handler.pl line 170.
> Ambiguous use of % resolved as operator % at
> /usr/local/etc/freeside/handler.pl line 170.
> [Fri Sep 09 01:10:14 2005] [error] Bareword "RT_ENABLED" not allowed while
> "strict subs" in use at /usr/local/etc/freeside/
> handler.pl line 170.\nBareword "RT_ENABLED" not allowed while "strict
> subs"
> in use at /usr/local/etc/freeside/handler.pl
> line 41.\nCompilation failed in require at (eval 2) line 1.\n
> [Fri Sep 09 01:10:14 2005] [error] Can't load Perl file:
> /usr/local/etc/freeside/handler.pl for server 127.0.0.1:0,
> exiting...
>
> handler.pl at reference points have the following:
>
> Line 41:
>
> if ( %%%RT_ENABLED%%% ) {
> eval '
> use lib ( "/opt/rt3/local/lib", "/opt/rt3/lib" );
> use RT;
> use vars qw($Nobody $SystemUser);
> RT::LoadConfig();
> ';
> die $@ if $@;
>
> Line 170:
>
> if ( %%%RT_ENABLED%%% ) {
> eval '
> use RT::Tickets;
> use RT::Transactions;
> use RT::Users;
> use RT::CurrentUser;
> use RT::Templates;
> use RT::Queues;
> use RT::ScripActions;
> use RT::ScripConditions;
> use RT::Scrips;
> use RT::Groups;
> use RT::GroupMembers;
> use RT::CustomFields;
> use RT::CustomFieldValues; use RT::CustomFieldValues;
> use RT::TicketCustomFieldValues;
>
> use RT::Interface::Web;
> use MIME::Entity;
> use Text::Wrapper;
> use CGI::Cookie;
> use Time::ParseDate;
> use HTML::Scrubber;
> use Text::Quoted;
> ';
> die $@ if $@;
> }
>
> As I said all compiled and installed without errors.
>
> Thanks,
> John
>
>
> > -----Original Message-----
> > From: freeside-users-bounces at sisd.com [mailto:freeside-users-
> > bounces at sisd.com] On Behalf Of Shivkumar
> > Sent: Sunday, September 04, 2005 2:51 AM
> > To: Freeside users mailing list
> > Subject: Re: [freeside-users] Having problems after install
> >
> > Hi,
> > you need to check these things:
> > a) do you have apache compiled with mod_perl? I would recommend mod_perl
> > 1.29
> > b) is your httpd.conf configured to execute cgi perl scripts
> >
> > It doesnt hurt to post the error logs of httpd.
> >
> > Regards,
> > Shivkumar
> >
> >
> >
> > sales at michianawireless.com said the following:
> >
> > > First as requested here is the required information about my setup:
> > >
> > > Freeside version: 1.5.7
> > >
> > > Using HTML::Mason (version 1.3101)
> > >
> > > OS Fedora 3
> > >
> > > Perl V 5.8.5
> > >
> > > Apache-DBI-0.94
> > >
> > > MLDBM-2.01
> > >
> > > postgresql-7.4.8
> > >
> > > Basically on the rest. All the perl modules were downloaded using CPAN
> > > as of yesterday so should be of the latest. Now that that is out of
> > > the way, here is the problem.
> > >
> > > Went via the instructions and installed freeside exactly to the T on
> > > the web site setup. Went fine, then headed to the next step the admin
> > > setup. I logged into the site http://thesite/freeside/ and get the
> > > auth prompt and enter the info and then it gets to the menu and from
> > > here is the problem.
> > >
> > > % my $conf = new FS::Conf;
> > >
> > > freeside
> > >
> > >
> > >
> > > <% $conf->config('company_name') %>Billing
> > >
> > >
> > >
> > > Logged in as
> > >
> > > <% getotaker %>
> > >
> > > Freeside <http://www.sisd.com/freeside> v
> > > <% $FS::VERSION %>Documentation <http://12.96.250.154/freeside/docs/>%
> > > if ( $conf->config('ticket_system') eq 'RT_Internal' ) { % eval "use
> > > RT;";
> > >
> > >
> > >
> > >
> > >
> > > RT <http://www.bestpractical.com/rt> v
> > > <% $RT::VERSION %>Documentation <http://wiki.bestpractical.com/>% }
> > >
> > >
> > > [ Sales / Customer service ] % if ( $conf->config('ticket_system') ) {
> > > [ Support / Ticketing
> > > <http://12.96.250.154/freeside/#ticketing#ticketing> ] % } [
> > > Bookkeeping / Collections
> > > <http://12.96.250.154/freeside/#bookkeeping#bookkeeping> ] [ Reports
> > > <http://12.96.250.154/freeside/#reports#reports> ] [ Sysadmin
> > > <http://12.96.250.154/freeside/#sysadmin#sysadmin> ]
> > >
> > > And when you click a link it gives you code instead of the page, see
> > > below:
> > >
> > > Clicking add new customer - Results:
> > >
> > > % % % #for misplaced logic below % #use FS::part_pkg; % % #for false
> > > laziness below (now more properly lazy) % #use FS::svc_acct_pop; % %
> > > #for (other) false laziness below % #use FS::agent; % #use
> > > FS::type_pkgs; % %my $conf = new FS::Conf; % %#get record % %my $error
> > > = ''; %my($custnum, $username, $password, $popnum, $cust_main,
> > > $saved_pkgpart); %my(@invoicing_list); %if ( $cgi->param('error') ) {
> > > % $error = $cgi->param('error'); % $cust_main = new FS::cust_main ( {
> > > % map { $_, scalar($cgi->param($_)) } fields('cust_main') % } ); %
> > > $custnum = $cust_main->custnum; % $saved_pkgpart =
> > > $cgi->param('pkgpart_svcpart') || ''; % if ( $saved_pkgpart =~
> > > /^(\d+)_/ ) { % $saved_pkgpart = $1; % } else { % $saved_pkgpart = '';
> > > % } % $username = $cgi->param('username'); % $password =
> > > $cgi->param('_password'); % $popnum = $cgi->param('popnum'); %
> > > @invoicing_list = split( /\s*,\s*/, $cgi->param('invoicing_list') );
> > > %} elsif ( $cgi->keywords ) { #editing % my( $query ) =
> > > $cgi->keywords; % $query =~ /^(\d+)$/; % $custnum=$1; % $cust_main =
> > > qsearchs('cust_main', { 'custnum' => $custnum } ); % if (
> > > $cust_main->dbdef_table->column('paycvv') % &&
> > > length($cust_main->paycvv) ) { % my $paycvv = $cust_main->paycvv; %
> > > $paycvv =~ s/./*/g; % $cust_main->paycvv($paycvv); % } %
> > > $saved_pkgpart = 0; % $username = ''; % $password = ''; % $popnum = 0;
> > > % @invoicing_list = $cust_main->invoicing_list; %} else { %
> > > $custnum=''; % $cust_main = new FS::cust_main ( {} ); %
> > > $cust_main->otaker( &getotaker ); % $cust_main->referral_custnum(
> > > $cgi->param('referral_custnum') ); % $saved_pkgpart = 0; % $username =
> > > ''; % $password = ''; % $popnum = 0; % @invoicing_list = (); %}
> > > %$cgi->delete_all(); %my $action = $custnum ? 'Edit' : 'Add'; % % <%
> > > header("Customer $action", '', ' onUnload="myclose()"') %>% if (
> > > $error ) { Error: <% $error %>% }
> > >
> > > Trimmed the rest.
> > >
> > > Please let me know what went wrong?
> > >
> > > Thanks,
> > >
> > > John
> > >
> > > P.S. Sorry if I missed any pertinent info requested.
> > >
> > >-----------------------------------------------------------------------
> -
> > >
> > >_______________________________________________
> > >freeside-users mailing list
> > >freeside-users at sisd.com
> > >http://420.am/cgi-bin/mailman/listinfo/freeside-users
> > >
> > >
> > _______________________________________________
> > freeside-users mailing list
> > freeside-users at sisd.com
> > http://420.am/cgi-bin/mailman/listinfo/freeside-users
>
> _______________________________________________
> freeside-users mailing list
> freeside-users at sisd.com
> http://420.am/cgi-bin/mailman/listinfo/freeside-users
More information about the freeside-users
mailing list