[freeside-users] Having problems after install

[Shivkumar]

Hi,
you need to check these things:
a) do you have apache compiled with mod_perl? I would recommend mod_perl
1.29
b) is your httpd.conf configured to execute cgi perl scripts

It doesnt hurt to post the error logs of httpd.

Regards,
Shivkumar



sales at michianawireless.com said the following:

> First as requested here is the required information about my setup:
>
> Freeside version: 1.5.7
>
> Using HTML::Mason (version 1.3101)
>
> OS Fedora 3
>
> Perl V 5.8.5
>
> Apache-DBI-0.94
>
> MLDBM-2.01
>
> postgresql-7.4.8
>
> Basically on the rest. All the perl modules were downloaded using CPAN
> as of yesterday so should be of the latest. Now that that is out of
> the way, here is the problem.
>
> Went via the instructions and installed freeside exactly to the T on
> the web site setup. Went fine, then headed to the next step the admin
> setup. I logged into the site http://thesite/freeside/ and get the
> auth prompt and enter the info and then it gets to the menu and from
> here is the problem.
>
> % my $conf = new FS::Conf;
>
> freeside
>
> 	
>
> <% $conf->config('company_name') %>Billing
>
> 	
>
> Logged in as
>
> <% getotaker %>
>
> Freeside <http://www.sisd.com/freeside> v
> <% $FS::VERSION %>Documentation <http://12.96.250.154/freeside/docs/>%
> if ( $conf->config('ticket_system') eq 'RT_Internal' ) { % eval "use
> RT;";
>
> 	
>
> 	
>
> RT <http://www.bestpractical.com/rt> v
> <% $RT::VERSION %>Documentation <http://wiki.bestpractical.com/>% }
>
>
> [ Sales / Customer service ] % if ( $conf->config('ticket_system') ) {
> [ Support / Ticketing
> <http://12.96.250.154/freeside/#ticketing#ticketing> ] % } [
> Bookkeeping / Collections
> <http://12.96.250.154/freeside/#bookkeeping#bookkeeping> ] [ Reports
> <http://12.96.250.154/freeside/#reports#reports> ] [ Sysadmin
> <http://12.96.250.154/freeside/#sysadmin#sysadmin> ]
>
> And when you click a link it gives you code instead of the page, see
> below:
>
> Clicking add new customer – Results:
>
> % % % #for misplaced logic below % #use FS::part_pkg; % % #for false
> laziness below (now more properly lazy) % #use FS::svc_acct_pop; % %
> #for (other) false laziness below % #use FS::agent; % #use
> FS::type_pkgs; % %my $conf = new FS::Conf; % %#get record % %my $error
> = ''; %my($custnum, $username, $password, $popnum, $cust_main,
> $saved_pkgpart); %my(@invoicing_list); %if ( $cgi->param('error') ) {
> % $error = $cgi->param('error'); % $cust_main = new FS::cust_main ( {
> % map { $_, scalar($cgi->param($_)) } fields('cust_main') % } ); %
> $custnum = $cust_main->custnum; % $saved_pkgpart =
> $cgi->param('pkgpart_svcpart') || ''; % if ( $saved_pkgpart =~
> /^(\d+)_/ ) { % $saved_pkgpart = $1; % } else { % $saved_pkgpart = '';
> % } % $username = $cgi->param('username'); % $password =
> $cgi->param('_password'); % $popnum = $cgi->param('popnum'); %
> @invoicing_list = split( /\s*,\s*/, $cgi->param('invoicing_list') );
> %} elsif ( $cgi->keywords ) { #editing % my( $query ) =
> $cgi->keywords; % $query =~ /^(\d+)$/; % $custnum=$1; % $cust_main =
> qsearchs('cust_main', { 'custnum' => $custnum } ); % if (
> $cust_main->dbdef_table->column('paycvv') % &&
> length($cust_main->paycvv) ) { % my $paycvv = $cust_main->paycvv; %
> $paycvv =~ s/./*/g; % $cust_main->paycvv($paycvv); % } %
> $saved_pkgpart = 0; % $username = ''; % $password = ''; % $popnum = 0;
> % @invoicing_list = $cust_main->invoicing_list; %} else { %
> $custnum=''; % $cust_main = new FS::cust_main ( {} ); %
> $cust_main->otaker( &getotaker ); % $cust_main->referral_custnum(
> $cgi->param('referral_custnum') ); % $saved_pkgpart = 0; % $username =
> ''; % $password = ''; % $popnum = 0; % @invoicing_list = (); %}
> %$cgi->delete_all(); %my $action = $custnum ? 'Edit' : 'Add'; % % <%
> header("Customer $action", '', ' onUnload="myclose()"') %>% if (
> $error ) { Error: <% $error %>% }
>
> Trimmed the rest.
>
> Please let me know what went wrong?
>
> Thanks,
>
> John
>
> P.S. Sorry if I missed any pertinent info requested.
>
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>
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