[freeside] keep getting blank svc_domain.svcnum

Randall Lucas rlucas at tercent.net
Thu Nov 20 12:39:07 PST 2003

OK, this wasn't very clear in the first two paragraphs.  What I mean is:

"I don't know exactly how you would set up separate svc_domains for each
individual customer.  But it may be instructive to give you the info you would
need to set up a number of svc_accts for accounts in your own domain, let's
call it: "


> dannyswebhost.cxm
> You would need to create a service type of type domain and fix the domain
> name as "dannyswebhost.cxm."  Create a package type offering that service
> type.  Add a customer that's an internal customer of type comp, and
> "purchase" him an instance of that package type with the domain.
> A lot of confusion amongst folks on this comes from the difference between
> the class (service type) and the instance (service).  You need to have an
> instance of a domain service in existence, which must be owned by your
> internal customer, to which your svc_acct types can then point.  And
> although it's 50/50 whether having an internal customer own that service is
> particularly elegant or particularly kludgey, there it is.
> Randall
> PS perhaps when you figure this out you could write it up and put it in the
> wiki.
> DPH wrote:
> > I've just installed freeside-1.4.1 on a Redhat 9 Linux system using
> > Postgress 7.3.3 , mason 1.23, apache 1.3.28...
> > When trying to add a Customer I get this error:
> > Error: Can't find domsvc  in svc_domain.svcnum
> >
> > I believe I've done everything the Administration page says. I've
> > defined srvide types, one of them being a domain. I've defined packages
> > that use the domain service type. When I try to add a customer using
> > any of the package types (various web hosting packages) I get the above
> > error. I've looked through the archive and have seen much discussion on
> > the issue but they all seem to say this:
> >
> > 1. define a domain service type with blank modifiers
> > 2. define a package that uses the domain service type
> > 4. define agent types and agents and set them to use the packages
> > 5. set up an advertising source
> > 6. Add a new Complimentary customer
> >         at this point I get the error
> >
> > I get the same error on http://webdemo.sisd.com/cust_main.cgi, no
> > matter what package I try to assign to the customer, There are
> > variations here though, kore mio gives an ASP error and test50 says
> > "Error: Can't find domsvc 9 in svc_domain.svcnum". All the rest give
> > the error mentioned above.
> >
> > My svc_domain table is empty. I've defined 5 pachages that only have
> > the domain service (one year, two...). They don't show up under the
> > customer's package selection options. I see this at the webdemo site as
> > well, there is no "Nameserver", for any of the sales agents, presented
> > among the new customer's options. I have another 40+ hosting packages
> > defined and about 25 services. All the hosting packages do show up
> > under the new customer's drop down, but they all give the above error.
> >
> > Some of the messages on the mailing list seem to suggest that a new
> > domain service type must be created for each domain, before the
> > customer can be entered, and that domain must be provisioned? So if if
> > have 10k virtual host clients I'd need to create a domain service type
> > for each one before I can enter them as a customer? there would then
> > have to be a new package defined that used the new domain service type
> > for each one? That doesn't seem like the way it should work I must be
> > reading this wrong.

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