keep getting blank svc_domain.svcnum
DPH
danny-hembree at dynamical.org
Thu Nov 20 11:44:26 PST 2003
I've just installed freeside-1.4.1 on a Redhat 9 Linux system using
Postgress 7.3.3 , mason 1.23, apache 1.3.28...
When trying to add a Customer I get this error:
Error: Can't find domsvc in svc_domain.svcnum
I believe I've done everything the Administration page says. I've
defined srvide types, one of them being a domain. I've defined packages
that use the domain service type. When I try to add a customer using
any of the package types (various web hosting packages) I get the above
error. I've looked through the archive and have seen much discussion on
the issue but they all seem to say this:
1. define a domain service type with blank modifiers
2. define a package that uses the domain service type
4. define agent types and agents and set them to use the packages
5. set up an advertising source
6. Add a new Complimentary customer
at this point I get the error
I get the same error on http://webdemo.sisd.com/cust_main.cgi, no
matter what package I try to assign to the customer, There are
variations here though, kore mio gives an ASP error and test50 says
"Error: Can't find domsvc 9 in svc_domain.svcnum". All the rest give
the error mentioned above.
My svc_domain table is empty. I've defined 5 pachages that only have
the domain service (one year, two...). They don't show up under the
customer's package selection options. I see this at the webdemo site as
well, there is no "Nameserver", for any of the sales agents, presented
among the new customer's options. I have another 40+ hosting packages
defined and about 25 services. All the hosting packages do show up
under the new customer's drop down, but they all give the above error.
Some of the messages on the mailing list seem to suggest that a new
domain service type must be created for each domain, before the
customer can be entered, and that domain must be provisioned? So if if
have 10k virtual host clients I'd need to create a domain service type
for each one before I can enter them as a customer? there would then
have to be a new package defined that used the new domain service type
for each one? That doesn't seem like the way it should work I must be
reading this wrong.
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