[freeside] Alternative web interfaces?

[ivan]

(moving to the -devel list, please follow up there)

On Fri, Mar 14, 2003 at 10:10:39AM -0800, Kristian Hoffmann wrote:
> 
> On Tue, 11 Mar 2003, ivan wrote:
> 
> > Yes.  It will be based on RT <http://www.fsck.com/projects/rt>, which
> > is currently used for the feature/bug tracking system.
> 
> Do you have any ideas for how you'd like the schema relating RT tickets to
> cust_main records to look?

I think we'll want to be able to link tickets to cust_main records but
also specifically to cust_svc records (and therefore svc_* records) -
sometimes a problem is with a specific account (or other service).  I
guess for maximum flexibility you'd want a many-to-many relationship
just in case you wanted a ticket to link to multiple customers and/or
accounts.

> Did you want to try to link to an existing RT installation and keep 
> track of which tickets beling to which customers in freeside?

Kind of, yes.  I don't want to worry to much about linking to an
existing, stock RT installation or tell people to "go get RT" - I want
borg stable releases of RT right into the "rt/" directory in the
Freeside tarball (and make whatever integration changes we need there)
and have the Freeside install install RT also.

> Or do you want to "use RT;" and reimpliment a minimal RT
> interface within freeside's interface?

While I might want to pull some information from RT (for example, to
list open tickets on some Freeside view screens), in general, no, I want
to use, not reimplement, RT's interface.

-- 
_ivan