[freeside-commits] freeside/rt/lib/RT/Action EscalateQueue.pm, NONE, 1.1 SetPriority_Local.pm, NONE, 1.1

[Mark Wells]

Update of /home/cvs/cvsroot/freeside/rt/lib/RT/Action
In directory wavetail.420.am:/tmp/cvs-serv14078/rt/lib/RT/Action

Added Files:
	EscalateQueue.pm SetPriority_Local.pm 
Log Message:
ticket escalation, part 2, RT#8254

--- NEW FILE: EscalateQueue.pm ---
=head1 NAME

RT::Action::EscalateQueue - move a ticket to a different queue when it reaches its final priority

=head1 DESCRIPTION

EscalateQueue is a ScripAction that will move a ticket to a new 
queue when its priority equals its final priority.  It is designed 
to be used with LinearEscalate or another action that increments
ticket priority on some schedule.  Like those actions, it is intended 
to be called from an escalation tool.

=head1 CONFIGURATION

FinalPriority is a ticket property, defaulting to the queue property.

EscalateQueue is a queue custom field using RT::CustomFieldValues::Queue 
as its data source (that is, it refers to another queue).  Tickets at 
FinalPriority will be moved to that queue.