[freeside-commits] freeside/rt/etc RT_Config.pm, 1.11, 1.12 RT_Config.pm.in, 1.12, 1.13

Wed Feb 16 16:52:27 PST 2011

Update of /home/cvs/cvsroot/freeside/rt/etc
In directory wavetail.420.am:/tmp/cvs-serv29643/etc

Modified Files:
	RT_Config.pm RT_Config.pm.in 
Log Message:
commiting rt 3.8.9 to HEAD

Index: RT_Config.pm.in
===================================================================
RCS file: /home/cvs/cvsroot/freeside/rt/etc/RT_Config.pm.in,v
retrieving revision 1.12
retrieving revision 1.13
diff -u -w -d -r1.12 -r1.13

--- RT_Config.pm.in	1 Feb 2011 00:09:23 -0000	1.12
+++ RT_Config.pm.in	17 Feb 2011 00:52:25 -0000	1.13
@@ -284,6 +284,11 @@
 avoid sending mail to itself.  It will also hide RT addresses from the list of 
 "One-time Cc" and Bcc lists on ticket reply.
 
+If you have a number of addresses configured in your RT database already, you
+can generate a naive first pass regexp by using
+
+    perl etc/upgrade/generate-rtaddressregexp
+
 =cut
 
 Set($RTAddressRegexp , undef);
@@ -315,24 +320,6 @@
 
 Set($CanonicalizeOnCreate, 0);
 
-=item C<$SenderMustExistInExternalDatabase>
-
-If C<$SenderMustExistInExternalDatabase> is true, RT will refuse to
-create non-privileged accounts for unknown users if you are using
-the C<$LookupSenderInExternalDatabase> option.
-Instead, an error message will be mailed and RT will forward the
-message to C<$RTOwner>.
-
-If you are not using C<$LookupSenderInExternalDatabase>, this option
-has no effect.
-
-If you define an AutoRejectRequest template, RT will use this
-template for the rejection message.
-
-=cut
-
-Set($SenderMustExistInExternalDatabase , undef);
-
 =item C<$ValidateUserEmailAddresses>
 
 If C<$ValidateUserEmailAddresses> is true, RT will refuse to create users with
@@ -388,6 +375,11 @@
 Note that you should remove the '-t' from C<$SendmailArguments>
 if you use 'sendmail' rather than 'sendmailpipe'
 
+For testing purposes, or to simply disable sending mail out into the world, you
+can set C<$MailCommand> to 'testfile' which writes all mail to a temporary
+file.  RT will log the location of the temporary file so you can extract mail
+from it afterwards.
+
 =cut
 
 Set($MailCommand , 'sendmailpipe');
@@ -407,8 +399,11 @@
 =item C<$OverrideOutgoingMailFrom>
 
 C<$OverrideOutgoingMailFrom> is used for overwriting the Correspond
-address of the queue. The option is a hash reference of queue name to
-email address.
+address of the queue as it is handed to sendmail -f. This helps force
+the From_ header away from www-data or other email addresses that show
+up in the "Sent by" line in Outlook.
+
+The option is a hash reference of queue name to email address.
 
 If there is no ticket involved, then the value of the C<Default> key will be
 used.
@@ -616,7 +611,7 @@
 
 =item C<$FriendlyToLineFormat>
 
-C<sprintf()> format of the friendly 'From:' header; its arguments
+C<sprintf()> format of the friendly 'To:' header; its arguments
 are WatcherType and TicketId.
 
 =cut
@@ -1105,6 +1100,16 @@
 
 Set($AttachmentUnits, undef);
 
+=item C<$EditCustomFieldsSingleColumn>
+
+When displaying a list of Ticket Custom Fields for editing, RT defaults
+to a 2 column list.  If you set this to 1, it will instead display the
+Custom Fields in a single column.
+
+=cut
+
+Set($EditCustomFieldsSingleColumn, 0);
+
 =item C<$RedistributeAutoGeneratedMessages>
 
 Should RT redistribute correspondence that it identifies as
@@ -1285,6 +1290,29 @@
 
 Set($SearchResultsRefreshInterval, 0);
 
+=item C<$ResolveDefaultUpdateType>
+
+Set the default Update Type when clicking the Resolve link in the Ticket
+links tab.
+
+  Comment            Comments (Not sent to requestors)
+  Respond            Reply to requestors
+
+=cut
+
+Set($ResolveDefaultUpdateType, 'Comment');
+
+=item C<$SuppressAutoOpenOnUpdate>
+
+When users click Comment or Reply on a new ticket in the web UI, the default
+status for the ticket gets set to 'open' if the status is currently 'new'.
+Setting this option to 1 will suppress that behavior and leave the default
+status as 'new'. This option can be overridden by users in their preferences.
+
+=cut
+
+Set($SuppressAutoOpenOnUpdate, 0);
+
 =item C<$OldestTransactionsFirst>
 
 By default, RT shows newest transactions at the bottom of the ticket
@@ -1481,12 +1509,14 @@
 
 =item C<$ChartsTimezonesInDB>
 
-Dates are stored using UTC timezone in the DB, so charts groupped
+RT stores dates using the UTC timezone in the DB, so charts grouped
 by dates and time are not representative. Set C<$ChartsTimezonesInDB>
-to a true value to enable timezones conversions using DB's
-capabilities. You may need to do some work on DB side to use this
+to a true value to enable timezone conversions using your DB's
+capabilities. You may need to do some work on the DB side to use this
 feature, read more in F<docs/timezones_in_charts.pod>.
 
+At this time, this feature only applies to MySQL and PostgreSQL.
+
 =cut
 
 Set( $ChartsTimezonesInDB, 0 );
@@ -1669,7 +1699,7 @@
 
 =head1 Approval Configuration
 
-Configration for the approvl system
+Configuration for the approval system
 
 =over 4
 

Index: RT_Config.pm
===================================================================
RCS file: /home/cvs/cvsroot/freeside/rt/etc/RT_Config.pm,v
retrieving revision 1.11
retrieving revision 1.12
diff -u -w -d -r1.11 -r1.12
--- RT_Config.pm	1 Feb 2011 00:09:23 -0000	1.11
+++ RT_Config.pm	17 Feb 2011 00:52:25 -0000	1.12
@@ -284,6 +284,11 @@
 avoid sending mail to itself.  It will also hide RT addresses from the list of 
 "One-time Cc" and Bcc lists on ticket reply.
 
+If you have a number of addresses configured in your RT database already, you
+can generate a naive first pass regexp by using
+
+    perl etc/upgrade/generate-rtaddressregexp
+
 =cut
 
 Set($RTAddressRegexp , undef);
@@ -315,24 +320,6 @@
 
 Set($CanonicalizeOnCreate, 0);
 
-=item C<$SenderMustExistInExternalDatabase>
-
-If C<$SenderMustExistInExternalDatabase> is true, RT will refuse to
-create non-privileged accounts for unknown users if you are using
-the C<$LookupSenderInExternalDatabase> option.
-Instead, an error message will be mailed and RT will forward the
-message to C<$RTOwner>.
-
-If you are not using C<$LookupSenderInExternalDatabase>, this option
-has no effect.
-
-If you define an AutoRejectRequest template, RT will use this
-template for the rejection message.
-
-=cut
-
-Set($SenderMustExistInExternalDatabase , undef);
-
 =item C<$ValidateUserEmailAddresses>
 
 If C<$ValidateUserEmailAddresses> is true, RT will refuse to create users with
@@ -388,6 +375,11 @@
 Note that you should remove the '-t' from C<$SendmailArguments>
 if you use 'sendmail' rather than 'sendmailpipe'
 
+For testing purposes, or to simply disable sending mail out into the world, you
+can set C<$MailCommand> to 'testfile' which writes all mail to a temporary
+file.  RT will log the location of the temporary file so you can extract mail
+from it afterwards.
+
 =cut
 
 Set($MailCommand , 'sendmailpipe');
@@ -407,8 +399,11 @@
 =item C<$OverrideOutgoingMailFrom>
 
 C<$OverrideOutgoingMailFrom> is used for overwriting the Correspond
-address of the queue. The option is a hash reference of queue name to
-email address.
+address of the queue as it is handed to sendmail -f. This helps force
+the From_ header away from www-data or other email addresses that show
+up in the "Sent by" line in Outlook.
+
+The option is a hash reference of queue name to email address.
 
 If there is no ticket involved, then the value of the C<Default> key will be
 used.
@@ -616,7 +611,7 @@
 
 =item C<$FriendlyToLineFormat>
 
-C<sprintf()> format of the friendly 'From:' header; its arguments
+C<sprintf()> format of the friendly 'To:' header; its arguments
 are WatcherType and TicketId.
 
 =cut
@@ -1105,6 +1100,16 @@
 
 Set($AttachmentUnits, undef);
 
+=item C<$EditCustomFieldsSingleColumn>
+
+When displaying a list of Ticket Custom Fields for editing, RT defaults
+to a 2 column list.  If you set this to 1, it will instead display the
+Custom Fields in a single column.
+
+=cut
+
+Set($EditCustomFieldsSingleColumn, 0);
+
 =item C<$RedistributeAutoGeneratedMessages>
 
 Should RT redistribute correspondence that it identifies as
@@ -1285,6 +1290,29 @@
 
 Set($SearchResultsRefreshInterval, 0);
 
+=item C<$ResolveDefaultUpdateType>
+
+Set the default Update Type when clicking the Resolve link in the Ticket
+links tab.
+
+  Comment            Comments (Not sent to requestors)
+  Respond            Reply to requestors
+
+=cut
+
+Set($ResolveDefaultUpdateType, 'Comment');
+
+=item C<$SuppressAutoOpenOnUpdate>
+
+When users click Comment or Reply on a new ticket in the web UI, the default
+status for the ticket gets set to 'open' if the status is currently 'new'.
+Setting this option to 1 will suppress that behavior and leave the default
+status as 'new'. This option can be overridden by users in their preferences.
+
+=cut
+
+Set($SuppressAutoOpenOnUpdate, 0);
+
 =item C<$OldestTransactionsFirst>
 
 By default, RT shows newest transactions at the bottom of the ticket
@@ -1481,12 +1509,14 @@
 
 =item C<$ChartsTimezonesInDB>
 
-Dates are stored using UTC timezone in the DB, so charts groupped
+RT stores dates using the UTC timezone in the DB, so charts grouped
 by dates and time are not representative. Set C<$ChartsTimezonesInDB>
-to a true value to enable timezones conversions using DB's
-capabilities. You may need to do some work on DB side to use this
+to a true value to enable timezone conversions using your DB's
+capabilities. You may need to do some work on the DB side to use this
 feature, read more in F<docs/timezones_in_charts.pod>.
 
+At this time, this feature only applies to MySQL and PostgreSQL.
+
 =cut
 
 Set( $ChartsTimezonesInDB, 0 );
@@ -1669,7 +1699,7 @@
 
 =head1 Approval Configuration
 
-Configration for the approvl system
+Configuration for the approval system
 
 =over 4
 

