[freeside-commits] freeside/FS/FS/TicketSystem RT_Internal.pm, 1.12, 1.13 RT_External.pm, 1.37, 1.38
Ivan,,,
ivan at wavetail.420.am
Thu Feb 11 17:35:34 PST 2010
Update of /home/cvs/cvsroot/freeside/FS/FS/TicketSystem
In directory wavetail.420.am:/tmp/cvs-serv6252/FS/FS/TicketSystem
Modified Files:
RT_Internal.pm RT_External.pm
Log Message:
add ticket creation to self-service API, RT#7007
Index: RT_External.pm
===================================================================
RCS file: /home/cvs/cvsroot/freeside/FS/FS/TicketSystem/RT_External.pm,v
retrieving revision 1.37
retrieving revision 1.38
diff -u -d -r1.37 -r1.38
--- RT_External.pm 26 Jan 2010 04:47:03 -0000 1.37
+++ RT_External.pm 12 Feb 2010 01:35:32 -0000 1.38
@@ -382,5 +382,9 @@
0;
}
+sub create_ticket {
+ return 'create_ticket unimplemented w/external RT (write something w/RT::Client::REST?)';
+}
+
1;
Index: RT_Internal.pm
===================================================================
RCS file: /home/cvs/cvsroot/freeside/FS/FS/TicketSystem/RT_Internal.pm,v
retrieving revision 1.12
retrieving revision 1.13
diff -u -d -r1.12 -r1.13
--- RT_Internal.pm 3 Jan 2010 06:24:12 -0000 1.12
+++ RT_Internal.pm 12 Feb 2010 01:35:32 -0000 1.13
@@ -3,6 +3,7 @@
use strict;
use vars qw( @ISA $DEBUG $me );
use Data::Dumper;
+use MIME::Entity;
use FS::UID qw(dbh);
use FS::CGI qw(popurl);
use FS::TicketSystem::RT_Libs;
@@ -10,7 +11,7 @@
@ISA = qw( FS::TicketSystem::RT_Libs );
-$DEBUG = 1;
+$DEBUG = 0;
$me = '[FS::TicketSystem::RT_Internal]';
sub sql_num_customer_tickets {
@@ -38,14 +39,7 @@
#return '' unless $conf->config('ticket_system');
return '' unless FS::Conf->new->config('ticket_system');
- if ( $session && $session->{'Current_User'} ) {
- warn "$me access_right: using existing session and CurrentUser: \n".
- Dumper($session->{'CurrentUser'})
- if $DEBUG;
- } else {
- warn "$me access_right: loading session and CurrentUser\n" if $DEBUG > 1;
- $self->_web_external_auth($session);
- }
+ $session = $self->session($session);
#warn "$me access_right: CurrentUser ". $session->{'CurrentUser'}. ":\n".
# ( $DEBUG>1 ? Dumper($session->{'CurrentUser'}) : '' )
@@ -55,6 +49,168 @@
Object => $RT::System );
}
+sub session {
+ my( $self, $session ) = @_;
+
+ if ( $session && $session->{'Current_User'} ) {
+ warn "$me session: using existing session and CurrentUser: \n".
+ Dumper($session->{'CurrentUser'})
+ if $DEBUG;
+ } else {
+ warn "$me session: loading session and CurrentUser\n" if $DEBUG > 1;
+ $session = $self->_web_external_auth($session);
+ }
+
+ $session;
+}
+
+sub init {
+ my $self = shift;
+
+ warn "$me init: loading RT libraries\n" if $DEBUG;
+ eval '
+ use lib ( "/opt/rt3/local/lib", "/opt/rt3/lib" );
+ use RT;
+ #it looks like the rest are taken care of these days in RT::InitClasses
+ #use RT::Ticket;
+ #use RT::Transactions;
+ #use RT::Users;
+ #use RT::CurrentUser;
+ #use RT::Templates;
+ #use RT::Queues;
+ #use RT::ScripActions;
+ #use RT::ScripConditions;
+ #use RT::Scrips;
+ #use RT::Groups;
+ #use RT::GroupMembers;
+ #use RT::CustomFields;
+ #use RT::CustomFieldValues;
+ #use RT::ObjectCustomFieldValues;
+
+ #for web external auth...
+ use RT::Interface::Web;
+ ';
+ die $@ if $@;
+
+ warn "$me init: loading RT config\n" if $DEBUG;
+ {
+ local $SIG{__DIE__};
+ eval 'RT::LoadConfig();';
+ }
+ die $@ if $@;
+
+ warn "$me init: initializing RT\n" if $DEBUG;
+ {
+ local $SIG{__DIE__};
+ eval 'RT::Init("NoSignalHandlers"=>1);';
+ }
+ die $@ if $@;
+
+ warn "$me init: complete" if $DEBUG;
+}
+
+=item create_ticket SESSION_HASHREF, OPTION => VALUE ...
+
+Class method. Creates a ticket. If there is an error, returns the scalar
+error, otherwise returns the newly created RT::Ticket object.
+
+Accepts the following options:
+
+=over 4
+
+=item queue
+
+Queue name or Id
+
+=item subject
+
+Ticket subject
+
+=item requestor
+
+Requestor email address or arrayref of addresses
+
+=item cc
+
+Cc: email address or arrayref of addresses
+
+=item message
+
+Ticket message
+
+=item custnum
+
+Customer number (see L<FS::cust_main>) to associate with ticket.
+
+=item svcnum
+
+Service number (see L<FS::cust_svc>) to associate with ticket. Will also
+associate the customer who has this service (unless the service is unlinked).
+
+=back
+
+=cut
+
+sub create_ticket {
+ my($self, $session, %param) = @_;
+
+ $session = $self->session($session);
+
+ my $Queue = RT::Queue->new($session->{'CurrentUser'});
+ $Queue->Load( $param{'queue'} );
+
+ my $req = ref($param{'requestor'})
+ ? $param{'requestor'}
+ : ( $param{'requestor'} ? [ $param{'requestor'} ] : [] );
+
+ my $cc = ref($param{'cc'})
+ ? $param{'cc'}
+ : ( $param{'cc'} ? [ $param{'cc'} ] : [] );
+
+ my $mimeobj = MIME::Entity->build(
+ 'Data' => $param{'message'},
+ 'Type' => 'text/plain',
+ );
+
+ my %ticket = (
+ 'Queue' => $Queue->Id,
+ 'Subject' => $param{'subject'},
+ 'Requestor' => $req,
+ 'Cc' => $cc,
+ 'MIMEObj' => $mimeobj,
+ );
+ warn Dumper(\%ticket) if $DEBUG > 1;
+
+ my $Ticket = RT::Ticket->new($session->{'CurrentUser'});
+ my( $id, $Transaction, $ErrStr );
+ {
+ local $SIG{__DIE__};
+ ( $id, $Transaction, $ErrStr ) = $Ticket->Create( %ticket );
+ }
+ return $ErrStr if $id == 0;
+
+ warn "ticket got id $id\n" if $DEBUG;
+
+ #XXX check errors adding custnum/svcnum links (put it in a transaction)...
+ # but we do already know they're good
+
+ if ( $param{'custnum'} ) {
+ my( $val, $msg ) = $Ticket->_AddLink(
+ 'Type' => 'MemberOf',
+ 'Target' => 'freeside://freeside/cust_main/'. $param{'custnum'},
+ );
+ }
+
+ if ( $param{'svcnum'} ) {
+ my( $val, $msg ) = $Ticket->_AddLink(
+ 'Type' => 'MemberOf',
+ 'Target' => 'freeside://freeside/cust_svc/'. $param{'svcnum'},
+ );
+ }
+
+ $Ticket;
+}
+
#shameless false laziness w/RT::Interface::Web::AttemptExternalAuth
# to get logged into RT from afar
sub _web_external_auth {
@@ -62,6 +218,7 @@
my $user = $FS::CurrentUser::CurrentUser->username;
+ $session ||= {};
$session->{'CurrentUser'} = RT::CurrentUser->new();
warn "$me _web_external_auth loading RT user for $user\n"
@@ -144,6 +301,8 @@
#}
}
+ $session;
+
}
1;
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