[freeside-commits] freeside/rt/bin mason_handler.fcgi, 1.4, 1.5 mason_handler.scgi, 1.4, 1.5 mason_handler.svc, 1.3, 1.4 rt-crontool, 1.3, 1.4 rt-mailgate, 1.4, 1.5

Ivan,,, ivan at wavetail.420.am
Thu Dec 31 06:00:00 PST 2009


Update of /home/cvs/cvsroot/freeside/rt/bin
In directory wavetail.420.am:/tmp/cvs-serv560/bin

Modified Files:
	mason_handler.fcgi mason_handler.scgi mason_handler.svc 
	rt-crontool rt-mailgate 
Log Message:
merging 3.8.7!!!

Index: mason_handler.fcgi
===================================================================
RCS file: /home/cvs/cvsroot/freeside/rt/bin/mason_handler.fcgi,v
retrieving revision 1.4
retrieving revision 1.5
diff -u -d -r1.4 -r1.5
--- mason_handler.fcgi	4 Aug 2007 00:13:48 -0000	1.4
+++ mason_handler.fcgi	31 Dec 2009 13:59:58 -0000	1.5
@@ -2,8 +2,8 @@
 # BEGIN BPS TAGGED BLOCK {{{
 # 
 # COPYRIGHT:
-#  
-# This software is Copyright (c) 1996-2007 Best Practical Solutions, LLC 
+# 
+# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC
 #                                          <jesse at bestpractical.com>
 # 
 # (Except where explicitly superseded by other copyright notices)
@@ -51,12 +51,17 @@
 use strict;
 use vars '$Handler';
 use File::Basename;
-require ('/opt/rt3/bin/webmux.pl');
+
+require (dirname(__FILE__) . '/webmux.pl');
 
 # Enter CGI::Fast mode, which should also work as a vanilla CGI script.
 require CGI::Fast;
 
 RT::Init();
+$Handler ||= RT::Interface::Web::Handler->new(
+    RT->Config->Get('MasonParameters')
+);
+
 
 while ( my $cgi = CGI::Fast->new ) {
     # the whole point of fastcgi requires the env to get reset here..
@@ -67,7 +72,7 @@
     $ENV{'ENV'}    = '' if defined $ENV{'ENV'};
     $ENV{'IFS'}    = '' if defined $ENV{'IFS'};
 
-    Module::Refresh->refresh if $RT::DevelMode;
+    Module::Refresh->refresh if RT->Config->Get('DevelMode');
     RT::ConnectToDatabase();
 
     if ( ( !$Handler->interp->comp_exists( $cgi->path_info ) )

Index: mason_handler.svc
===================================================================
RCS file: /home/cvs/cvsroot/freeside/rt/bin/mason_handler.svc,v
retrieving revision 1.3
retrieving revision 1.4
diff -u -d -r1.3 -r1.4
--- mason_handler.svc	4 Aug 2007 00:13:48 -0000	1.3
+++ mason_handler.svc	31 Dec 2009 13:59:58 -0000	1.4
@@ -2,8 +2,8 @@
 # BEGIN BPS TAGGED BLOCK {{{
 # 
 # COPYRIGHT:
-#  
-# This software is Copyright (c) 1996-2007 Best Practical Solutions, LLC 
+# 
+# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC
 #                                          <jesse at bestpractical.com>
 # 
 # (Except where explicitly superseded by other copyright notices)
@@ -111,7 +111,7 @@
 	$Win32::TieRegistry::Registry->{
 	    'HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\\'.
 	    'W3SVC\Parameters\Virtual Roots\\'
-	}->{$RT::WebPath || '/'} = "$path,,205";
+	}->{RT->Config->Get('WebPath') || '/'} = "$path,,205";
 	    
 	$Win32::TieRegistry::Registry->{
 	    'HKEY_LOCAL_MACHINE\Software\FASTCGI\.html\\'
@@ -225,13 +225,18 @@
 require CGI::Fast;
 
 RT::Init();
+$Handler ||= RT::Interface::Web::Handler->new(
+    RT->Config->Get('MasonParameters')
+);
+
 
 # Response loop
 while( my $cgi = CGI::Fast->new ) {
     my $comp = $ENV{'PATH_INFO'};
 
     $comp = $1 if ($comp =~ /^(.*)$/);
-    $comp =~ s|^$RT::WebPath\b||i;
+    my $web_path = RT->Config->Get('WebPath');
+    $comp =~ s|^\Q$web_path\E\b||i;
     $comp .= "index.html" if ($comp =~ /\/$/);
     $comp =~ s/.pl$/.html/g;
     

Index: mason_handler.scgi
===================================================================
RCS file: /home/cvs/cvsroot/freeside/rt/bin/mason_handler.scgi,v
retrieving revision 1.4
retrieving revision 1.5
diff -u -d -r1.4 -r1.5
--- mason_handler.scgi	4 Aug 2007 00:13:48 -0000	1.4
+++ mason_handler.scgi	31 Dec 2009 13:59:58 -0000	1.5
@@ -2,8 +2,8 @@
 # BEGIN BPS TAGGED BLOCK {{{
 # 
 # COPYRIGHT:
-#  
-# This software is Copyright (c) 1996-2007 Best Practical Solutions, LLC 
+# 
+# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC
 #                                          <jesse at bestpractical.com>
 # 
 # (Except where explicitly superseded by other copyright notices)
@@ -50,11 +50,17 @@
 
 use strict;
 use vars '$Handler';
-require ('/opt/rt3/bin/webmux.pl');
+use File::Basename;
+
+require (dirname(__FILE__) . '/webmux.pl');
 
 require CGI;
 
 RT::Init();
+$Handler ||= RT::Interface::Web::Handler->new(
+    RT->Config->Get('MasonParameters')
+);
+
 
 my $cgi = CGI->new;
 if ( ( !$Handler->interp->comp_exists( $cgi->path_info ) )

Index: rt-mailgate
===================================================================
RCS file: /home/cvs/cvsroot/freeside/rt/bin/rt-mailgate,v
retrieving revision 1.4
retrieving revision 1.5
diff -u -d -r1.4 -r1.5
--- rt-mailgate	4 Aug 2007 00:13:48 -0000	1.4
+++ rt-mailgate	31 Dec 2009 13:59:58 -0000	1.5
@@ -2,8 +2,8 @@
 # BEGIN BPS TAGGED BLOCK {{{
 # 
 # COPYRIGHT:
-#  
-# This software is Copyright (c) 1996-2007 Best Practical Solutions, LLC 
+# 
+# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC
 #                                          <jesse at bestpractical.com>
 # 
 # (Except where explicitly superseded by other copyright notices)
@@ -52,30 +52,34 @@
 
 =cut
 
-
 use strict;
 use warnings;
+
 use Getopt::Long;
 use LWP::UserAgent;
+use HTTP::Request::Common qw($DYNAMIC_FILE_UPLOAD);
+$DYNAMIC_FILE_UPLOAD = 1;
 
 use constant EX_TEMPFAIL => 75;
+use constant BUFFER_SIZE => 8192;
 
 my %opts;
 GetOptions( \%opts, "queue=s", "action=s", "url=s", "jar=s", "help", "debug", "extension=s", "timeout=i" );
 
-if ( $opts{help} ) {
+if ( $opts{'help'} ) {
     require Pod::Usage;
     import Pod::Usage;
     pod2usage("RT Mail Gateway\n");
     exit 1;    # Don't want to succeed if this is really an email!
 }
 
-for (qw(url)) {
-    die "$0 invoked improperly\n\nNo $_ provided to mail gateway!\n" unless $opts{$_};
+unless ( $opts{'url'} ) {
+    print STDERR "$0 invoked improperly\n\nNo 'url' provided to mail gateway!\n";
+    exit 1;
 }
 
-my $ua      = LWP::UserAgent->new();
-$ua->cookie_jar( { file => $opts{jar} } );
+my $ua = new LWP::UserAgent;
+$ua->cookie_jar( { file => $opts{'jar'} } ) if $opts{'jar'};
 
 my %args = (
     SessionType => 'REST', # Surpress login box
@@ -84,37 +88,54 @@
     $args{$_} = $opts{$_} if defined $opts{$_};
 };
 
-# Read the message in from STDIN
-$args{'message'} = do { local (@ARGV, $/); <> };
-
-unless ( $args{message} =~ /\S/ ) {
-    print STDERR "$0: no message passed on STDIN!\n";
-    exit 0;
+if ( ($opts{'extension'} || '') =~ /^(?:action|queue|ticket)$/i ) {
+    $args{ lc $opts{'extension'} } = $ENV{'EXTENSION'} || $opts{$opts{'extension'}};
+} elsif ( $opts{'extension'} && $ENV{'EXTENSION'} ) {
+    print STDERR "Value of the --extension argument is not action, queue or ticket"
+        .", but environment variable EXTENSION is also defined. The former is ignored.\n";
 }
 
-if ($opts{'extension'}) {
-        $args{$opts{'extension'}} = $ENV{'EXTENSION'};
+# add ENV{'EXTENSION'} as X-RT-MailExtension to the message header
+if ( my $value = ( $ENV{'EXTENSION'} || $opts{'extension'} ) ) {
+    # prepare value to avoid MIME format breakage
+    # strip trailing newline symbols
+    $value =~ s/(\r*\n)+$//;
+    # make a correct multiline header field,
+    # with tabs in the beginning of each line
+    $value =~ s/(\r*\n)/$1\t/g;
+    $opts{'headers'} .= "X-RT-Mail-Extension: $value\n";
 }
 
-# Set up cookie here.
+# Read the message in from STDIN
+my %message = write_down_message();
+unless( $message{'filename'} ) {
+    $args{'message'} = [
+        undef, '',
+        'Content-Type' => 'application/octet-stream',
+        Content => ${ $message{'content'} },
+    ];
+} else {
+    $args{'message'} = [
+        $message{'filename'}, '',
+        'Content-Type' => 'application/octet-stream',
+    ];
+}
 
 my $full_url = $opts{'url'}. "/REST/1.0/NoAuth/mail-gateway";
-warn "Connecting to $full_url" if $opts{'debug'};
-
-
+print STDERR "$0: connecting to $full_url\n" if $opts{'debug'};
 
-$ua->timeout(exists($opts{'timeout'}) ? $opts{'timeout'} : 180);
-my $r = $ua->post( $full_url, {%args} );
+$ua->timeout( exists( $opts{'timeout'} )? $opts{'timeout'}: 180 );
+my $r = $ua->post( $full_url, \%args, Content_Type => 'form-data' );
 check_failure($r);
 
 my $content = $r->content;
-warn $content if ($opts{debug});
+print STDERR $content ."\n" if $opts{'debug'};
 
 if ( $content !~ /^(ok|not ok)/ ) {
 
     # It's not the server's fault if the mail is bogus. We just want to know that
     # *something* came out of the server.
-    warn <<EOF;
+    print STDERR <<EOF;
 RT server error.
 
 The RT server which handled your email did not behave as expected. It
@@ -123,16 +144,19 @@
 $content
 EOF
 
-exit EX_TEMPFAIL;
-
+    exit EX_TEMPFAIL;
 }
 
 exit;
 
+END {
+    unlink $message{'filename'} if $message{'filename'};
+}
+
 
 sub check_failure {
     my $r = shift;
-    return if $r->is_success();
+    return if $r->is_success;
 
     # This ordinarily oughtn't to be able to happen, suggests a bug in RT.
     # So only load these heavy modules when they're needed.
@@ -140,17 +164,64 @@
     require HTML::FormatText;
 
     my $error = $r->error_as_HTML;
-    my $tree  = HTML::TreeBuilder->new->parse($error);
+    my $tree  = HTML::TreeBuilder->new->parse( $error );
     $tree->eof;
 
     # It'll be a cold day in hell before RT sends out bounces in HTML
-    my $formatter = HTML::FormatText->new( leftmargin  => 0,
-                                           rightmargin => 50 );
-    warn $formatter->format($tree);
-    warn "This is $0 exiting because of an undefined server error" if ($opts{debug});
+    my $formatter = HTML::FormatText->new(
+        leftmargin  => 0,
+        rightmargin => 50,
+    );
+    print STDERR $formatter->format( $tree );
+    print STDERR "\n$0: undefined server error\n" if $opts{'debug'};
     exit EX_TEMPFAIL;
 }
 
+sub write_down_message {
+    use File::Temp qw(tempfile);
+
+    local $@;
+    my ($fh, $filename) = eval { tempfile() };
+    if ( !$fh || $@ ) {
+        print STDERR "$0: Couldn't create temp file, using memory\n";
+        print STDERR "error: $@\n" if $@;
+
+        my $message = \do { local (@ARGV, $/); <> };
+        unless ( $$message =~ /\S/ ) {
+            print STDERR "$0: no message passed on STDIN\n";
+            exit 0;
+        }
+        $$message = $opts{'headers'} . $$message if $opts{'headers'};
+        return ( content => $message );
+    }
+
+    binmode $fh;
+    binmode \*STDIN;
+    
+    print $fh $opts{'headers'} if $opts{'headers'};
+
+    my $buf; my $empty = 1;
+    while(1) {
+        my $status = read \*STDIN, $buf, BUFFER_SIZE;
+        unless ( defined $status ) {
+            print STDERR "$0: couldn't read message: $!\n";
+            exit EX_TEMPFAIL;
+        } elsif ( !$status ) {
+            last;
+        }
+        $empty = 0 if $buf =~ /\S/;
+        print $fh $buf;
+    };
+    close $fh;
+
+    if ( $empty ) {
+        print STDERR "$0: no message passed on STDIN\n";
+        exit 0;
+    }
+    print STDERR "$0: temp file is '$filename'\n" if $opts{'debug'};
+    return (filename => $filename);
+}
+
 
 =head1 SYNOPSIS
 
@@ -166,8 +237,6 @@
 
 
 
-See C<man rt-mailgate> for more.
-
 =head1 OPTIONS
 
 =over 3
@@ -178,7 +247,7 @@
 basic actions are: C<correspond>, C<comment>.
 
 
-If you've set the RT configuration variable B<$RT::UnsafeEmailCommands>,
+If you've set the RT configuration variable B<< C<UnsafeEmailCommands> >>,
 C<take> and C<resolve> are also available.  You can execute two or more
 actions on a single message using a C<-> separated list.  RT will execute
 the actions in the listed order.  For example you can use C<take-comment>,
@@ -259,13 +328,13 @@
 before allowing them to communicate with the system. You can do this
 via a plug-in mechanism in the RT configuration.
 
-You can set the array C<@RT::MailPlugins> to be a list of plugins. The
+You can set the array C<@MailPlugins> to be a list of plugins. The
 default plugin, if this is not given, is C<Auth::MailFrom> - that is,
 authentication of the person is done based on the C<From> header of the
 email. If you have additional filters or authentication mechanisms, you
 can list them here and they will be called in order:
 
-    @RT::MailPlugins = (
+    Set( @MailPlugins =>
         "Filter::SpamAssassin",
         "Auth::LDAP",
         # ...
@@ -273,12 +342,12 @@
 
 See the documentation for any additional plugins you have.
 
-You may also put Perl subroutines into the C<@RT::MailPlugins> array, if
+You may also put Perl subroutines into the C<@MailPlugins> array, if
 they behave as described below.
 
 =head1 WRITING PLUGINS
 
-What's actually going on in the above is that C<@RT::MailPlugins> is a
+What's actually going on in the above is that C<@MailPlugins> is a
 list of Perl modules; RT prepends C<RT::Interface::Email::> to the name,
 to form a package name, and then C<use>'s this module. The module is
 expected to provide a C<GetCurrentUser> subroutine, which takes a hash of
@@ -319,5 +388,22 @@
 Additionally, if C<-1> is returned, then the processing of the plug-ins
 stops immediately and the message is ignored.
 
+=head1 ENVIRONMENT
+
+=over 4
+
+=item EXTENSION
+
+Some MTAs will route mail sent to user-foo at host or user+foo at host to user at host
+and present "foo" in the environment variable C<EXTENSION>. Mailgate adds value
+of this variable to message in the C<X-RT-Mail-Extension> field of the message
+header.
+
+See also C<--extension> option. Note that value of the environment variable is
+always added to the message header when it's not empty even if C<--extension>
+option is not provided.
+
+=back 4
+
 =cut
 

Index: rt-crontool
===================================================================
RCS file: /home/cvs/cvsroot/freeside/rt/bin/rt-crontool,v
retrieving revision 1.3
retrieving revision 1.4
diff -u -d -r1.3 -r1.4
--- rt-crontool	4 Aug 2007 00:13:48 -0000	1.3
+++ rt-crontool	31 Dec 2009 13:59:58 -0000	1.4
@@ -2,8 +2,8 @@
 # BEGIN BPS TAGGED BLOCK {{{
 # 
 # COPYRIGHT:
-#  
-# This software is Copyright (c) 1996-2007 Best Practical Solutions, LLC 
+# 
+# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC
 #                                          <jesse at bestpractical.com>
 # 
 # (Except where explicitly superseded by other copyright notices)
@@ -49,9 +49,32 @@
 use strict;
 use Carp;
 
-use lib ("/opt/rt3/local/lib", "/opt/rt3/lib");
+# fix lib paths, some may be relative
+BEGIN {
+    require File::Spec;
+    my @libs = ("lib", "local/lib");
+    my $bin_path;
 
-package RT;
+    for my $lib (@libs) {
+        unless ( File::Spec->file_name_is_absolute($lib) ) {
+            unless ($bin_path) {
+                if ( File::Spec->file_name_is_absolute(__FILE__) ) {
+                    $bin_path = ( File::Spec->splitpath(__FILE__) )[1];
+                }
+                else {
+                    require FindBin;
+                    no warnings "once";
+                    $bin_path = $FindBin::Bin;
+                }
+            }
+            $lib = File::Spec->catfile( $bin_path, File::Spec->updir, $lib );
+        }
+        unshift @INC, $lib;
+    }
+
+}
+
+use RT;
 
 use Getopt::Long;
 
@@ -62,54 +85,66 @@
 #Clean out all the nasties from the environment
 CleanEnv();
 
+my ( $search, $condition, $action, $search_arg, $condition_arg, $action_arg,
+     $template, $template_id, $transaction, $transaction_type, $help, $log, $verbose );
+GetOptions(
+    "search=s"           => \$search,
+    "search-arg=s"       => \$search_arg,
+    "condition=s"        => \$condition,
+    "condition-arg=s"    => \$condition_arg,
+    "action-arg=s"       => \$action_arg,
+    "action=s"           => \$action,
+    "template=s"         => \$template,
+    "template-id=s"      => \$template_id,
+    "transaction=s"      => \$transaction,
+    "transaction-type=s" => \$transaction_type,
+    "log=s"              => \$log,
+    "verbose|v"          => \$verbose,
+    "help"               => \$help,
+);
+
 # Load the config file
 RT::LoadConfig();
 
+# adjust logging to the screen according to options
+RT->Config->Set( LogToScreen => $log ) if $log;
+
 #Connect to the database and get RT::SystemUser and RT::Nobody loaded
 RT::Init();
 
 #Get the current user all loaded
 my $CurrentUser = GetCurrentUser();
 
+# show help even if there is no current user
+help() if $help;
+
 unless ( $CurrentUser->Id ) {
     print loc("No RT user found. Please consult your RT administrator.\n");
     exit(1);
 }
 
-my ( $search, $condition, $action, $search_arg, $condition_arg, $action_arg,
-     $template_id, $transaction, $transaction_type, $help, $verbose );
-GetOptions( "search=s"           => \$search,
-            "search-arg=s"       => \$search_arg,
-            "condition=s"        => \$condition,
-            "condition-arg=s"    => \$condition_arg,
-            "action-arg=s"       => \$action_arg,
-            "action=s"           => \$action,
-            "template-id=s"      => \$template_id,
-            "transaction=s"      => \$transaction,
-            "transaction-type=s" => \$transaction_type,
-            "help"               => \$help,
-            "verbose|v"          => \$verbose );
+help() unless $search && $action;
 
-help() if $help or not $search or not $action;
+$transaction = lc( $transaction||'' );
+if ( $transaction && $transaction !~ /^(first|all|last)$/i ) {
+    print STDERR loc("--transaction argument could be only 'first', 'last' or 'all'");
+    exit 1;
+}
 
-$transaction ||= 'first';
-unless ( $transaction =~ /^(first|last)$/i ) {
-    print STDERR loc("--transaction argument could be only 'first' or 'last'");
+if ( $template && $template_id ) {
+    print STDERR loc("--template-id is deprecated argument and can not be used with --template");
     exit 1;
 }
-$transaction = lc($transaction) eq 'first'? 'ASC': 'DESC';
+elsif ( $template_id ) {
+# don't warn
+    $template = $template_id;
+}
 
 # We _must_ have a search object
 load_module($search);
 load_module($action)    if ($action);
 load_module($condition) if ($condition);
 
-# load template if specified
-my $template_obj;
-if ($template_id) {
-    $template_obj = RT::Template->new($CurrentUser);
-    $template_obj->Load($template_id);
-}
 my $void_scrip = RT::Scrip->new( $CurrentUser );
 my $void_scrip_action = RT::ScripAction->new( $CurrentUser );
 
@@ -132,9 +167,31 @@
 while ( my $ticket = $tickets->Next() ) {
     print $ticket->Id() . ": " if ($verbose);
 
-    my $transaction = get_transaction($ticket);
-    print loc("Using transaction #[_1]...", $transaction->id)
-        if $verbose && $transaction;
+    my $template_obj = get_template( $ticket );
+
+    if ( $transaction ) {
+        my $txns = get_transactions($ticket);
+        my $found = 0;
+        while ( my $txn = $txns->Next ) {
+            print loc("Using transaction #[_1]...", $txn->id)
+                if $verbose;
+            process($ticket, $txn, $template_obj);
+            $found = 1;
+        }
+        print loc("Couldn't find suitable transaction, skipping")
+            if $verbose && !$found;
+    } else {
+        print loc("Processing without transaction, some conditions and actions may fail. Consider using --transaction argument")
+            if $verbose;
+
+        process($ticket, undef, $template_obj);
+    }
+}
+
+sub process {
+    my $ticket = shift;
+    my $transaction = shift;
+    my $template_obj = shift;
 
     # perform some more advanced check
     if ($condition) {
@@ -149,8 +206,8 @@
 
         # if the condition doesn't apply, get out of here
 
-        next unless ( $condition_obj->IsApplicable );
-        print loc("Condition matches...") if ($verbose);
+        return unless $condition_obj->IsApplicable;
+        print loc("Condition matches...") if $verbose;
     }
 
     #prepare our action
@@ -165,34 +222,76 @@
     );
 
     #if our preparation, move onto the next ticket
-    next unless ( $action_obj->Prepare );
-    print loc("Action prepared...") if ($verbose);
+    return unless $action_obj->Prepare;
+    print loc("Action prepared...") if $verbose;
 
     #commit our action.
-    next unless ( $action_obj->Commit );
-    print loc("Action committed.\n") if ($verbose);
+    return unless $action_obj->Commit;
+    print loc("Action committed.\n") if $verbose;
 }
 
-=head2 get_transaction
+=head2 get_transactions
 
-Takes ticket and returns its transaction acording to command
-line arguments C<--transaction> and <--transaction-type>.
+Takes ticket and returns L<RT::Transactions> object with transactions
+of the ticket according to command line arguments C<--transaction>
+and <--transaction-type>.
 
 =cut
 
-sub get_transaction {
+sub get_transactions {
     my $ticket = shift;
     my $txns = $ticket->Transactions;
+    my $order = $transaction eq 'last'? 'DESC': 'ASC';
     $txns->OrderByCols(
-        { FIELD => 'Created', ORDER => $transaction },
-        { FIELD => 'id', ORDER => $transaction },
+        { FIELD => 'Created', ORDER => $order },
+        { FIELD => 'id', ORDER => $order },
     );
-    $txns->Limit( FIELD => 'Type', VALUE => $transaction_type )
-        if $transaction_type;
-    $txns->RowsPerPage(1);
-    return $txns->First;
+    if ( $transaction_type ) {
+        $transaction_type =~ s/^\s+//;
+        $transaction_type =~ s/\s+$//;
+        foreach my $type ( split /\s*,\s*/, $transaction_type ) {
+            $txns->Limit( FIELD => 'Type', VALUE => $type, ENTRYAGGREGATOR => 'OR' );
+        }
+    }
+    $txns->RowsPerPage(1) unless $transaction eq 'all';
+    return $txns;
 }
 
+=head2 get_template
+
+Takes a ticket and returns a template according to command line options.
+
+=cut
+
+{ my $cache = undef;
+sub get_template {
+    my $ticket = shift;
+    return undef unless $template;
+
+    unless ( $template =~ /\D/ ) {
+        # by id
+        return $cache if $cache;
+
+        my $cache = RT::Template->new( $RT::SystemUser );
+        $cache->Load( $template );
+        die "Failed to load template '$template'"
+            unless $cache->id;
+        return $cache;
+    }
+
+    my $queue = $ticket->Queue;
+    return $cache->{ $queue } if $cache->{ $queue };
+
+    my $res = RT::Template->new( $RT::SystemUser );
+    $res->LoadQueueTemplate( Queue => $queue, Name => $template );
+    unless ( $res->id ) {
+        $res->LoadGlobalTemplate( $template );
+        die "Failed to load template '$template', either for queue #$queue or global"
+            unless $res->id;
+    }
+    return $cache->{ $queue } = $res;
+} }
+
 # {{{ load_module 
 
 =head2 load_module
@@ -236,31 +335,33 @@
       . loc( "[_1] - Specify the search module you want to use", "--search" )
       . "\n";
     print "	"
-      . loc( "[_1] - An argument to pass to [_2]", "--search-argument", "--search" )
+      . loc( "[_1] - An argument to pass to [_2]", "--search-arg", "--search" )
       . "\n";
 
     print "	"
       . loc( "[_1] - Specify the condition module you want to use", "--condition" )
       . "\n";
     print "	"
-      . loc( "[_1] - An argument to pass to [_2]", "--condition-argument", "--condition" )
+      . loc( "[_1] - An argument to pass to [_2]", "--condition-arg", "--condition" )
       . "\n";
     print "	"
       . loc( "[_1] - Specify the action module you want to use", "--action" )
       . "\n";
     print "	"
-      . loc( "[_1] - An argument to pass to [_2]", "--action-argument", "--action" )
+      . loc( "[_1] - An argument to pass to [_2]", "--action-arg", "--action" )
       . "\n";
     print "	"
-      . loc( "[_1] - Specify id of the template you want to use", "--template-id" )
+      . loc( "[_1] - Specify name or id of template(s) you want to use", "--template" )
       . "\n";
     print "	"
-      . loc( "[_1] - Specify if you want to use either 'first' or 'last' transaction", "--transaction" )
+      . loc( "[_1] - Specify if you want to use either 'first', 'last' or 'all' transactions", "--transaction" )
       . "\n";
     print "	"
-      . loc( "[_1] - Specify the type of a transaction you want to use", "--transaction-type" )
+      . loc( "[_1] - Specify the comma separated list of transactions' types you want to use", "--transaction-type" )
       . "\n";
     print "	"
+      . loc( "[_1] - Adjust LogToScreen config option", "--log" ) . "\n";
+    print "	"
       . loc( "[_1] - Output status updates to STDOUT", "--verbose" ) . "\n";
     print "\n";
     print "\n";



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